Question 1

What is the difference between scheduled and charter flights?

Accepted Answer

On scheduled flights, pricing and cancellation rules are set directly by the airline, children (2-12 years) receive discounted fares, and tickets can be refunded according to airline penalty tiers. On charter flights, rates are set by charter agencies, child and adult fares are often the same, and tickets are usually non-refundable.

Question 2

How do I cancel and refund my flight ticket?

Accepted Answer

You can sign in to your FlyScanner account, go to 'My Trips', locate your booking, and submit an online refund request. Cancellation fees are calculated per airline regulations and the remainder is credited to your wallet or original payment card.

Question 3

Can I edit passenger names, national IDs, or birth dates after booking?

Accepted Answer

Minor corrections to national ID or date of birth can usually be applied before airline flight manifest submission. However, full passenger name changes are restricted due to aviation security regulations and typically require ticket cancellation and rebooking.

Question 4

What are ticket prices for infants and children under 12?

Accepted Answer

Child fares (ages 2 to 12) on scheduled flights are typically 50% to 75% of adult base fares. Infant tickets (under 2 years, without an assigned seat) are usually around 10% of adult base fare for aviation insurance.

Question 5

What is the standard baggage allowance and excess baggage fee?

Accepted Answer

Domestic economy flights generally permit up to 20 kg of checked baggage, while international flights allow 25 to 30 kg, plus 5 to 7 kg for hand luggage inside the cabin. Excess baggage fees are approximately 1% of the route base ticket price per extra kilogram.

Question 6

Why can't I book for more than 9 passengers at once?

Accepted Answer

Global distribution systems (GDS) limit single online passenger bookings to 9 travelers. For group bookings of 10 or more, please contact FlyScanner customer support for group ticketing and dedicated group fare arrangements.

Question 7

What is the Price Calendar and how does it help find cheaper flights?

Accepted Answer

FlyScanner's Price Calendar shows the lowest available flight fares for dates before and after your chosen departure date, allowing you to easily adjust your schedule by 1 or 2 days to secure the most economical deal.

Question 8

How can I check the aircraft model and airport terminal?

Accepted Answer

Aircraft types (e.g. Airbus, Boeing) are displayed directly beneath the airline name in search results. Terminal numbers for departure and arrival are clearly indicated on flight cards and on your official e-ticket.

Question 9

How will I receive my ticket after payment?

Accepted Answer

Upon successful payment, your electronic ticket (e-ticket) is issued instantly. A PDF download link is delivered via SMS and email, and remains accessible at any time under 'My Trips' in your account.

Question 10

How early should I arrive at the airport before my flight?

Accepted Answer

For domestic flights, arrive at least 1.5 to 2 hours before scheduled departure. For international flights, arrive at least 3 hours prior to allow sufficient time for check-in, customs, and baggage handling.

Question 11

How do I request wheelchair assistance for reduced mobility passengers?

Accepted Answer

You can select wheelchair assistance (WCHR/WCHS/WCHC) during passenger details entry on FlyScanner. The airline will coordinate complimentary terminal transport and boarding assistance.

Question 12

Are international charter flights available on FlyScanner?

Accepted Answer

Yes, FlyScanner lists all verified scheduled and charter international flights across popular destinations including Turkey, UAE, Georgia, Iraq, Oman, and worldwide.

Question 13

What are standard hotel check-in and check-out times?

Accepted Answer

Standard international check-in time is 14:00 (2:00 PM) and check-out time is 12:00 noon local time. Early check-in or late check-out requests are subject to hotel availability and may incur a half-day surcharge at the front desk.

Question 14

What is the cancellation and refund policy for hotel bookings?

Accepted Answer

Cancellation terms are specified on each room option and voucher. Non-refundable reservations cannot be returned. For refundable rooms cancelled within the permitted deadline, refunds are processed minus applicable hotel cancellation fees.

Question 15

What documents are required when checking into a hotel?

Accepted Answer

Domestic hotels require valid national IDs/birth certificates and booking voucher. International hotels require valid passports (with at least 6 months validity) along with your FlyScanner official hotel voucher.

Question 16

How does child accommodation pricing work in hotels?

Accepted Answer

Infants under 2 years stay free in most hotels. Children aged 2 to 6 often stay free when using existing bedding. Guests aged 6 and older generally require an extra bed reservation or adult rate.

Question 17

How can I request an extra bed or additional hotel amenities?

Accepted Answer

You can select extra bedding options during booking on FlyScanner. Alternatively, you can coordinate extra bedding with the hotel reception upon arrival subject to room type and fees.

Question 18

What happens if guest count exceeds room capacity upon arrival?

Accepted Answer

Hotels strictly enforce maximum room capacities specified on vouchers. If guests exceed capacity, the hotel may require booking an upgrade or additional room at walk-in rates.

Question 19

Does hotel booking include complimentary airport transfers?

Accepted Answer

Standard reservations cover accommodation only. However, select hotels in popular destinations (such as Kish, Mashhad, Istanbul, or Dubai) offer complimentary airport transfers, which are highlighted under hotel amenities.

Question 20

What is Late Check-in and what should I do if arriving late?

Accepted Answer

If arriving after 20:00 (8:00 PM), inform FlyScanner support or the hotel directly so your reservation is preserved and not flagged as a no-show cancellation.

Question 21

What is the security deposit required upon hotel arrival?

Accepted Answer

Many 4- and 5-star international hotels require an incidental deposit (cash or card hold) upon arrival, which is fully returned upon check-out provided minibar and room facilities remain undamaged.

Question 22

Can international guests book hotels using passport numbers?

Accepted Answer

Yes, international travelers can easily book by entering their full name and passport details, presenting the matching original passport at check-in.

Question 23

What are the rules for temporary marriage certificates in domestic hotels?

Accepted Answer

Couples holding certified temporary marriage documents with judicial embossed stamps and valid photo IDs are accepted at most hotels. Please review specific hotel policies prior to booking.

Question 24

What is a Hotel Voucher and when is it issued?

Accepted Answer

A Hotel Voucher is official proof of confirmed accommodation, generated immediately upon payment on FlyScanner, detailing guest names, dates, room types, and confirmation codes.

Frequently Asked Questions

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Frequently Asked Questions

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