General Terms & Conditions

Key terminology used across this policy document:

• FlyScanner: The online platform for searching, comparing, and booking travel services (flights and hotels).
• User / Passenger: Any individual or entity browsing, registering, purchasing tickets, or reserving accommodation through our platform.
• Suppliers: Operating airlines, flight consolidators, hotels, and authorized hospitality partners.
• E-Ticket: Official electronic travel document issued through certified aviation reservation systems.
• Hotel Voucher: Confirmed official reservation certificate detailing accommodation and stay terms.

Rules governing accounts, payments, and secure platform access:

• Account creation and order placement constitute complete acceptance of FlyScanner terms and conditions.
• Users are solely responsible for providing accurate contact and identification details (phone number and email).
• Order numbers, ticket links, and payment receipts are confidential and must not be shared with unauthorized parties.
• In case of banking network transaction issues, deducted funds are returned within 72 hours per interbank regulations.
• Any unauthorized attempts to scrape data, breach security, or disrupt system availability will be subject to legal prosecution.

Standards for passenger identification, flight schedules, and airline liabilities:

• Passenger names must match official passports (in English letters) for international flights or national IDs for domestic flights.
• Name corrections cannot be made once tickets are issued; ticket cancellation and rebooking is required.
• Per Civil Aviation rules, schedule changes, delays, or flight cancellations are the direct responsibility of the operating carrier.
• Passengers must arrive at the airport at least 1.5 hours prior for domestic flights and 3 hours prior for international flights.
• Expectant mothers or passengers requiring medical clearance must obtain prior airline medical authorization.

Operational differences and ticket conditions:

• Scheduled flight pricing and cancellation rules are set by the airline, featuring discounted child fares (ages 2-12).
• Charter flights typically carry identical adult/child fares, with cancellation policies determined by the charter provider.
• Charter flights are subject to potential equipment or timing adjustments; FlyScanner promptly notifies affected passengers.
• If an airline cancels a scheduled flight, full refunds without penalty are processed promptly.

Checked luggage and cabin baggage standards:

• Standard complimentary checked baggage is usually 20 kg on domestic economy and 25-30 kg on international routes.
• Hand luggage inside the passenger cabin is limited to 5-7 kg with standard carry-on dimensions.
• Power banks and lithium batteries are strictly prohibited in checked luggage and must be carried in cabin baggage.
• Sharp objects, liquids over 100ml, and flammable materials are strictly prohibited inside the passenger cabin.

Check-in times, guest verification, and hospitality terms:

• Standard check-in time is 14:00 and check-out time is 12:00 noon local hotel time.
• Domestic hotel check-in requires original valid national identification cards and proof of relationship per local laws.
• International guest check-in requires a valid passport with entry visa stamps and the FlyScanner voucher.
• Rooms are strictly reserved for the number of guests specified in the voucher; extra occupants require hotel approval and surcharges.
• For late arrival after 20:00 (Late Check-in), inform the hotel or FlyScanner support in advance to prevent reservation cancellation.

Procedures for submitting cancellation requests and funds returns:

• Cancellation requests for flights or hotels must be initiated via 'My Trips' within your FlyScanner account.
• Cancellation penalty tiers are calculated per the official airline or hotel fare rules active at the time of purchase.
• Rooms or promotional tickets marked as Non-refundable cannot be reimbursed.
• Remaining refundable balances are returned to the user wallet or original payment card.

Passenger obligations for international travel:

• Passports must possess at least 6 months validity from the scheduled departure date.
• Verifying visa regulations, transit visas, travel insurance, and departure taxes is the sole responsibility of the traveler.
• When traveling on itineraries with multiple layovers, check the transit visa rules of each connecting country.
• Airlines and FlyScanner bear no liability if entry is denied or deportation occurs due to incomplete documentation.

FlyScanner commitments regarding personal data security:

• Passenger personal data is strictly confidential and utilized solely for issuing tickets, vouchers, and reservations.
• Data is stored in secure encrypted environments and is never sold or transferred to unauthorized third parties.
• Financial card transactions are processed exclusively through certified secure banking gateways.